Customer Service Advisor

Functie

As a Customer Service Representative, you will be the first point of contact for our customers via various channels such as phone, email, chat, text, and social media. You will provide advice tailored to their needs and ensure their satisfaction by handling their inquiries and requests efficiently and effectively. Your main responsibility is to be a calm rock in the surf, a beacon of knowledge and friendliness for our customers. You will also handle administration tasks and make suggestions to the customer for a better or more complete service.

Bedrijfsinformatie
You will join our client, which specializes in providing a wide range of knowledge-intensive customer support services. Operating from four locations in the Benelux, the company handles several million customer contacts per year (both B2B and B2C).

Jouw profiel

As our ideal candidate, you are fluent in Norwegian or Danish or Finnish and have a good command of English for internal communication, communication with our customer, and training purposes. You have a customer-oriented mindset and are able to handle stress well while working in a team. You are quick to learn, procedure-oriented, and able to multitask efficiently. Additionally, you have excellent administration skills, including writing without spelling mistakes. You are proactive in making suggestions to the customer for a better or more complete service. You are also fluent in working with computers.

• De opmerkingen van de klanten verzamelen en doorsturen naar de dienst productie, marketing, onderzoek, ontwikkeling, ...
• Klanten: Particulieren
• Oplossingen voorstellen als antwoord op de klachten van de klanten of het dossier doorsturen naar de geschillendienst, de logistieke dienst, ...

Aanbod

We expect a lot of talent from you. Fortunately, you get a lot in return: not just a job, but a really cool job in a large but close and collegial team. The opportunity to learn and grow in your role every day thanks to continuous coaching, feedback and training. We can also make use of a wide range of e-learning modules that help you in your personal and professional development. A permanent contract with a market salary supplemented with fringe benefits such as meal vouchers after 3 months, hospitalization insurance, commuting allowance, etc. Are you good at the job? Then there are growth opportunities to other functions and/or projects.

Solliciteren

Jelke van Keijzerswaard
003232230030